Clarify the agreement that existed
Identify the promise, policy, schedule, ownership, or shared understanding that applies before assigning blame. For a message about how to support someone grieving an aunt or uncle, use this factual base: use the person's name and relationship when known, and avoid details the family has not shared publicly.
Resolve the next dependency
State what is complete, what remains disputed, and which action would move the situation forward. Offer one concrete form of help and remove any expectation of an immediate response. Make the immediate next step clear enough that the recipient can answer without reconstructing the entire history.
Document without threatening
Do not say everything happens for a reason, demand strength, or center your own similar loss. For immediate risk, traumatic circumstances, or a person unable to stay safe, use local crisis or emergency support. Keep a factual record and describe only remedies you are entitled and prepared to use.