Terms and conditions

You are buying the delivery of one message request to one phone number. That is the entire service. Payment is complete when the request is delivered for the recipient to consider.

Payment does not buy attention, consent, a reading, a reply, forgiveness, contact details, or any obligation of any kind on the recipient. Any expectation beyond delivery of the request is outside this agreement.

Each request carries one message, and you may pay to send further requests to the same recipient. You are paying for submission, not for arrival. If that recipient has blocked you, every later request is held rather than delivered and they receive no notification of it. If they choose to unblock you, the held messages are released to them gradually, one at a time. If they never unblock you, the messages are never shown, and the payments are not refunded on that basis. Sending repeated requests to pressure, harass or intimidate someone, or using several numbers to get around a block, is a breach of these terms and will end your access to Kildr.

A recipient may decline a request, block a specific sender, or opt out of Kildr entirely. These decisions are final and are never reversible by the sender, by payment or by appeal to us. A message from a blocked sender is held rather than delivered, and we will never provide a route around a recipient's decision. See our safety page for how these controls work.

You may not use Kildr to send anything that:

• threatens, intimidates, stalks or harasses the recipient;
• violates a restraining order, no contact order or any court direction;
• attempts to extort, blackmail, defraud or deceive;
• contains sexual content involving minors, or targets a minor in any way;
• impersonates another person or misrepresents who is asking;
• advertises, solicits, recruits or promotes anything commercial;
• discloses another person's private information without their consent;
• is unlawful in the sender's or the recipient's jurisdiction.

Paying is not a shield. Any of the above ends your access immediately, without refund, and may be reported to the relevant authorities.

You choose the amount available in the product for your currency. The amount is displayed to the recipient. The amount is not paid to the recipient and is not held for them; it is the fee for the request. Payment is taken by our payment processor at the point of checkout, and the request only proceeds once payment has settled and you have confirmed your own phone number.

• No refund is due because the recipient did not open, did not reply, declined or blocked. Those outcomes are the service working as described.
• A full refund is issued where we could not deliver the request at all, for example where the recipient had already opted out of Kildr, or where a technical failure on our side prevented delivery.
• Optional add ons, such as a read receipt, are refunded only where the add on itself could not be provided.

You keep ownership of what you write. You grant Kildr the limited permission needed to store your message and show it to the intended recipient if they choose to open it. You are responsible for the content of your message and confirm that you have a legitimate reason to contact the recipient.

Delivery of the notification text message depends on mobile networks we do not control. We take reasonable care to deliver every request but cannot guarantee network delivery times.

Once created, the private recipient message page and sender status page do not expire because time passes. Their access codes are reusable access codes, not one-time codes. The relevant user can return with the private link and code later. Kildr data associated with a phone number can be removed through the verified self-service Delete my data flow.

Kildr is provided as is. To the extent permitted by law, our total liability to you for any claim is limited to the amount you paid for the request in question. We are not liable for the outcome of any relationship, conversation, decision or consequence that follows from a message sent through Kildr. Nothing here limits liability that cannot be limited by law.

We may suspend or end access to Kildr where these terms are breached, where a request is reported as abusive, or where we are legally required to. Where access ends because of a breach, no refund is due. Restricting access for safety or legal reasons does not mean that the underlying record is automatically deleted.

We may update these terms. The updated date at the top of this page changes when we do, and the new version applies from that date. Requests already sent remain governed by the terms in force when they were sent. For legal or other questions, please use our contact page. Common questions are also answered on the FAQ.