Get the patient's consent and facts first
Confirm the diagnosis language, the details the patient permits, and who may receive updates. Do not share speculation, private records, or a prognosis you are not authorized to give.
Give a clear update and a reliable route
State the verified situation, why the relative is being told, and whether any practical action is needed. Name one contact person or update source so the patient is not overwhelmed.
- Use the patient's preferred wording.
- Clarify whether calls or visits are welcome.
- Ask recipients not to share the news onward.
Use urgent services for urgent care
A message request is not an emergency service or medical advice. For immediate risk, contact local emergency or medical services and use the hospital's authorized family process.